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Return & Exchange Policy

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  • Return & Exchange Policy

  • ·         Our policy lasts 7 days post-delivery. If 7 days have passed since your order was delivered, we cannot offer a refund or exchange.
  • ·         To initiate a return or exchange, click on the Return/Exchange tab, and our team will process your request.
  • ·         Return/Exchange
  • ·         The item must be unused, in its original condition, with tags intact, and in its original packaging.
  • ·         Non-returnable items include:
  • ·         Used or damaged items
  • ·         Important Return Guidelines
  • ·         Keep the product ready with the invoice and tags.
  • ·         Collect a receiving slip from the pickup agent.
  • ·         Record a short video of the article while handing it over to avoid disputes.
  • ·         Sale Period Policy:
  • ·         During sales, Prepaid & COD orders are only eligible for exchang/gifts (no returns and refunds).
  • ·         If the replacement product is unavailable, customers may choose another item of the same value or pay the difference for a higher-value product.
  • ·         Returns/Exchanges are free only once. Any additional exchange on the same order will incur a ₹200 charge, and no return will be accepted.
  • ·         No returns or exchanges on products purchased during the sale.
  • ·         ⁠In case of a return, shipping charges are non-refundable.
  • ·         Orders that have already been exchanged once are not eligible for a refund.
  • ·         our first exchange is free of cost, because we understand sometimes things don’t go as planned.
  • ·         Any additional exchanges will be chargeable, as per applicable shipping costs.
  • ·         Processing & Refunds
  • ·         Pickups take 7-8 days to reach our warehouse. Once received, we will issue dispatch a replacement.
  • ·         If a refund is applicable, it will be processed within 5-7 working days via the original payment method.
  • ·         For delayed refunds, check your bank account, then contact your bank or credit card company. If unresolved, reach out to us at bilorifashion@gmail.com
  • ·         Exchanges
  • ·         Exchanges are allowed only for defective, damaged, or size-related issues.
  • ·         Only one exchange is allowed per order. Subsequent exchanges will be chargeable.